Terms of Service

1. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an agency, brand, or other organization, you represent that you have authority to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at legal@entiresocials.com if you suspect unauthorized access.

We offer different account types (for example, agency, personal brand, and client portal access). Features available to you depend on your role and workspace configuration.

2. The Service

Entire Socials is a cloud-based platform for social media planning and collaboration. Depending on your role, the Service may include client and brand workspaces, content calendars, asset libraries, grid planning, approval workflows, tasks, billing records, and client portals.

We may update, improve, or discontinue features at any time. We will use reasonable efforts to avoid material disruption but do not guarantee uninterrupted or error-free operation.

The Service is a planning and workflow tool. Unless we expressly state otherwise, we do not publish content to social networks on your behalf, and we are not responsible for your compliance with third-party platform rules (for example, Instagram, TikTok, or LinkedIn terms).

3. Your content & licenses

You and your collaborators may upload, store, and manage content in the Service, including images, videos, captions, brand information, invoices, and other materials (“User Content”). You retain ownership of your User Content.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, display, and transmit User Content solely as necessary to operate, secure, and improve the Service, including optional automated features such as asset tagging or caption suggestions.

You represent that you have all rights necessary to upload User Content and to grant the license above, and that User Content does not violate law or third-party rights.

You are solely responsible for User Content and for obtaining any consents required from clients, talent, or other parties whose materials you upload.

4. Acceptable use

You agree not to:

• Use the Service for unlawful, fraudulent, harassing, or abusive purposes
• Upload malware, attempt unauthorized access, or interfere with the Service or its users
• Reverse engineer or scrape the Service except as permitted by law
• Misrepresent your identity or affiliation
• Use the Service to store or transmit content that infringes intellectual property or privacy rights
• Resell or sublicense the Service except as expressly permitted in a separate written agreement with us

5. Agency, client & portal relationships

If you are an agency or manager inviting clients or team members to a portal, you are responsible for your relationship with those users and for the instructions you give them inside the Service.

Client portal users access only the brand workspace they are invited to. We are not a party to your contracts with clients and do not provide legal, tax, or marketing advice.

You are responsible for configuring visibility settings (for example, calendar visibility, invoice visibility, and approval workflows) appropriately for your clients.

6. Subscriptions, billing & payments (Stripe)

Paid access to the Service is offered on a subscription basis (for example, monthly or annual). The plan name, price, billing interval, and features included are shown at checkout and in your workspace billing settings before you are charged.

Payments are processed by Stripe, Inc. (“Stripe”). We do not collect or store your full payment card number on our servers. When you subscribe, you provide payment information directly to Stripe. Stripe’s handling of payment data is governed by the Stripe Privacy Policy and Stripe Services Agreement (https://stripe.com/legal/ssa).

By starting a subscription, you authorize us and Stripe to charge your payment method on a recurring basis at the then-current rate for your plan until you cancel. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.

You may cancel your subscription at any time from the Service (Settings → Billing or Subscription, when available in your account) or by emailing support@entiresocials.com. Cancellation stops future charges. You will retain access through the end of the current paid billing period unless we state otherwise at checkout. Canceling a subscription does not by itself delete your account or User Content; you may request account deletion separately.

Unless required by law or expressly stated at checkout, subscription fees are non-refundable and we do not provide prorated refunds for partial billing periods. If you believe you were charged in error, contact support@entiresocials.com before initiating a chargeback with your bank.

If a payment fails, we may retry the charge, suspend paid features, or terminate your subscription after reasonable notice. You remain responsible for any unpaid amounts.

We may change subscription prices or plan features with reasonable advance notice (for example, by email or in-product notice). Price changes apply to the next billing cycle after notice. If you do not agree, cancel before the change takes effect.

Applicable sales tax, VAT, or similar taxes may be added to your invoice where required. You are responsible for any taxes not collected by us unless prohibited by law.

If you dispute a charge with your card issuer without first contacting us, we may suspend or terminate your account while the dispute is investigated.

7. Our intellectual property

The Service, including software, design, trademarks, and documentation (excluding User Content), is owned by Entire Socials and its licensors and is protected by intellectual property laws. These Terms do not grant you any right to use our trademarks or branding except as needed to use the Service.

8. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to those practices.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that automated suggestions (including AI-assisted tagging or captions) will be accurate, complete, or suitable for publication. You must review all content before use.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR AFFILIATES, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

11. Indemnification

You will defend, indemnify, and hold harmless Entire Socials and its affiliates, officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your User Content, your use of the Service, or your violation of these Terms or applicable law.

12. Suspension & termination

You may stop using the Service at any time. If you have an active subscription, cancel it as described in Section 6 to avoid future charges.

We may suspend or terminate access if you violate these Terms, if payment fails and is not resolved, if required by law, or to protect the Service or other users. We may also discontinue the Service with reasonable notice where practicable.

Upon termination, your right to access the Service ends. Provisions that by their nature should survive (including payment obligations accrued, ownership, disclaimers, limitation of liability, and indemnity) will survive.

13. Governing law & disputes

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles. You agree that exclusive jurisdiction and venue for disputes arising from these Terms or the Service lie in the courts located in New York County, New York, and you consent to personal jurisdiction there.

Before filing a claim, you agree to contact us at legal@entiresocials.com and attempt to resolve the dispute informally within thirty (30) days.

14. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. Material changes may be communicated by email or in-product notice where appropriate. Continued use after changes become effective constitutes acceptance.

15. Contact

Questions about these Terms: legal@entiresocials.com.

Effective date: June 9, 2025.